Refund and Returns Policy - lantek3dprints.com

Overview

Return Policy

Thank you for shopping with us. Because all of our items are made to order, we maintain a specific return policy to account for the custom nature of our products.
30-Day Return Window

You have 30 days from the date of delivery to initiate a return. To be eligible, items must be in their original, unused condition and in the original packaging.
Restocking Fee

Please note that a 20% restocking fee applies to all returns. This fee helps cover the costs associated with processing and handling items that were manufactured specifically for your order.
Return Shipping

The buyer is responsible for all shipping costs associated with returning the product. Shipping costs are non-refundable.
How to Start a Return

To begin the process, please contact our support team with your order number and details about the product you would like to return. Once approved, we will provide instructions on where to send your package.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.